Returns and Exchanges

General Returns Info

We want you to absolutely love your new purchase! So, if you are not happy, send it back. It's that easy! We will accept unworn, unwashed and unused products with original tags attached for a full refund within 28 days of purchase.

 

The Return Process

Step 1. Initiating a Return

We are happy to help! Please email hello@itsrhea.com and make sure to provide us with ALL the following:

1. Order or account email address
2. Order Number
3. Item(s) you would like to return

IF you wish, please tell us why. We strive to do better!

Unfortunately, we currently do not generate shipping labels for returns, customers will be responsible for the return shipments & costs.

(We are working with our shipping partners on this, we will notify you when our returns policy changes!)

 

Step 2. Send Your Return

Once you have received a return confirmation from us by email, please pack and send back the items you wish to return. In order to speed up the process for your refund, please do not combine multiple returns into one parcel, or separate one return order into multiple boxes. If you need further assistance, please don't hesitate to contact us at hello@itsrhea.com

 

Step 3. Processing & Refund

Please allow up to 5 business days for your returns to be processed after they have arrived at our warehouse. You will be notified immediately via email when the refund has been issued! Depending on you bank and location, please also allow up to two billing cycles for the credit to appear on your bank statement.

 

Do I have to pay to return an item?

• Sorry. Unfortunately, we currently do not generate shipping labels for returns, customers will be responsible for the return shipments & costs.

(We are working with our shipping partners on this, we will notify you when our returns policy changes!)

Do you offer exchanges?

• Sorry. Unfortunately, we do not accept exchanges at the moment. We suggest you to return you order and place a new order for the correct items.

For further assistance, please contact us at hello@itsrhea.com

What should I do if I receive a damaged or defective item?

• We are so sorry if that has ever happened to you! Please send us an email at hello@itsrhea.com. Be sure to include your order number, a picture of the defect item. Once verified, we will send you a new item of the same SKU and take the defect back.

Can I choose whether the refund goes to my credit card or store credit?

• Yes, please email us at hello@itsrhea.com

How long does it take to process a return

• Please allow up to 5 business days for your returns to be processed after they have arrived at our warehouse. You will be notified immediately via email when the refund has been issued! Depending on you bank and location, please also allow up to two billing cycles for the credit to appear on your bank statement.